confidently Do More
Suspension
Service Double your service offerings Discover More Train your staff Usable
Resources Get the right resources in the hands of your techs Discover More Keep your customers in house by Outsource
Less Keep the revenue generation in house Discover More cane creek shock service rockshox fork service
Suspension Outpost

Making Mountain Bike Suspension
Service More Approachable

why choose us

Perform more repairs
with more confidence

Independent Bike Shops

  • Perform More Repairs
  • Diagnose Effectively
  • Service Write in Confidence
LEARN MORE

Multi-location Bike shops

  • Multi-location Training
  • Custom Documentation
  • Ongoing support
LEARN MORE

Associations and Groups

  • Group Specific Training
  • Events and seminars
  • Ongoing support
LEARN MORE

Your team,
trained up

We get your staff up to speed on the repairs that earn your shop the most amount of revenue and get your customers riding, fast

Perform more
repairs

We work with your team to get going on the most common repairs and provide the documents needed for the work that actually needs to be performed, not more -not less

Host pro
events

When it comes to offering suspension, customers want to trust the work being done. We help you throw "suspension-nights" that make you the local pro and build trust in your community

Confidence with
ongoing support

The most time consuming repair is the one performed with little confidence -the "youtube special". We are here to get through the questions and get the work done right without days of tinkering

Our Mission is to improve the riding & Service experience through local shops
Do double the amount of repairs

Pro Service Offerings

With 10 years of suspension experience, we know the ins and outs of common issues, tooling/inventory, and the pit-falls to avoid when offering quality service

Of Service items
0 + Types
Repairs completed
0 +

Increase Service Revenue & Customer Loyalty

Partake in your share of suspension service revenue without the need to outsource every repair

Our 4-tier approach allows you to do more repairs fast while not taking on too much at once.

  • Fork Full Service
  • Shock Full Service
  • Seatpost Full Service
  • Basic Tuning
Learn about the different tiers

Be The Local Suspension Pro's

In a world of immediate gratification, speed is everything. Outsource only the repairs you do not want to perform service on and keep the customers in your doors.

  • Fox
  • Rockshox
  • DVO
  • Ohlins
  • Cane Creek
  • Etc.
Who we help

A la carte, As you go support

Our "as you go" support package gives an extra level of suspension support to your team, allowing them to chat with our pro's on odd ball issues only when they arise. Keeping costs low, and ensuring your techs don't get stuck in a drawn-out repair. Skip the youtube nonsense and get the repair done on time.
  • A La Carte

Tier I – Shop Service

Our Tier 1 package is for shops who are just getting into the world of mountain bike service offerings. All around shops, seasonal shops, road and commuter focused shops, college campus shops, etc. can now confidently navigate the complex service manuals and offer the high margin suspension offerings.
  • Fork and Basic Shock

Tier II – Shop Service

Our Tier II Suspension Service Package is for the shop that wants to elevate their basic mountain bike suspension service offerings for their customers. We train you on all the common repairs for major manufacturers -short of a bleed machine, and increase revenue for your shop and keep more items in house.  
  • Fork, Shock Damper Service, Seatposts
cane creek shock service

Tier III – Shop Service

Our Tier III service is for the shop ready to take on more complicated rear shock work, including bleed machines and nitrogen charging for rear shocks. This advanced training program gets your technicians up to speed on a larger array of manufacturers with us as your guide along the way to conquer odd ball issues and light shim stack, damper, airspring, and valving tunes .  
  • Advanced Fork, Shock, & Seatpost

Tier IV – Shop Service

Our Tier VI level Service is for the shop that wants to be the resource in your town for dialing in suspension for the most critical of riders. This package allows your techs to follow our proven process to improve the ride quality beyond that of just service and get your customers STOKED on the best possible ride quality while also increasing average service ticket prices.
  • Expert level service and tuning of most components

Suspension Seminars

Wanting to get your group a better understanding of how suspension should be setup or provide some value to your customers? Our in person seminars bring the professional touch to your shop
  • In Person
find the right tier of service